Jithu Thomas

A passionate problem-solver with a bold vision, I am driven to turn ideas into reality and make a positive impact. As a lifelong learner, I constantly seek challenges and opportunities to create something meaningful. Let's connect and explore how we can collaborate to build a better tomorrow!

Download CV About me Awards and Recognition

Professional Skills

Attention to detail
Time management
Strategic thinking and planning
Customer service
Critical and creative thinking

My Experience and Education: The Foundation of My Expertise

Experience
July 2024 - Present

Housekeeping operations shift leader

Aloft Dubai South

As a housekeeping operations shift leader, I am responsible for the cleanliness of the entire hotel, including 139 rooms, public areas, and overseeing laundry operations.

Responsibilities
- Supervise housekeeping staff, assigning tasks and ensuring adherence to standards.
- Provide training and development opportunities for staff.
- Create work schedules considering occupancy levels and staff availability.
- Monitor and manage inventory of cleaning supplies and linens.
- Conduct regular inspections to maintain cleanliness standards.
- Address guest concerns or complaints related to housekeeping.
- Ensure staff follow safety protocols and health regulations.
- Maintain communication with other departments for task coordination.
- Generate reports on performance metrics and present findings to management.
- Identify and implement solutions to operational inefficiencies.
- Assist in budget preparation and management for the department.
- Provide leadership, motivation, and recognition to the team.
Nov 2022 - July 2024

Housekeeping operations associate

Marriott executive apartments kuwait city

Responsibilities

As part of the pre-opening team, I contributed to the launch of the highly anticipated Marriott Executive Apartments Kuwait, a luxurious 164-room property.
- Responsible for the cleanliness of guest rooms assigned to me.
- Maintaining the cleanliness of recreation and public areas when assigned to me.
- Consistently provides professional, friendly, and engaging service to guests.
- Ensures adherence to housekeeping departmental standards.
- Responds promptly to guests' special requests.
- Reports any maintenance problems or safety hazards to the supervisor.
- Maintains confidentiality of guest information.
- Complies with all company policies and procedures.
- Performs other duties as assigned.
March 2020 - March 2021

Housekeeping Operations Supervisor

Blessy Nursing Healthcare 360

Consistently exceeded expectations at Blessy Nursing Healthcare, where I received high praise from patients, their families, and healthcare staff for my dedication to maintaining a clean and safe environment.

Responsibilities
- Supervise and train housekeeping staff, including scheduling and assigning tasks.
- Ensure all rooms and common areas are cleaned and maintained to high standards.
- Conduct quality control checks to ensure work meets established standards.
- Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
- Resolve customer complaints related to housekeeping services.
- Address maintenance issues and report to the maintenance department.
- Monitor and ensure compliance with occupational health and safety standards.
- Perform administrative tasks such as timecards, attendance, and payroll.
- Collaborate with other departments to ensure facilities are maintained to high standards.

Education
2024 - 2026

Chandigarh University

MBA in oerations management

I'm currently pursuing an MBA in Operations, focusing on streamlining business processes and enhancing efficiency through advanced skills in supply chain management, logistics, and quality control.
2018 - 2022

Sarosh Institute of Hotel Administration (SIHA)

Bachelor of hotel management

I gained comprehensive knowledge of the hospitality industry, including guest services, event planning, marketing, finance, and operations, through my degree program.

Cross-exposure training
Aug 2023 to Nov 2023

front office operations

I did cross-training in the front office department to broaden my skillset and knowledge.

My Interest

In my leisure time, listening to podcasts is a significant hobby. They possess a profound capacity to enrich my understanding and broaden my horizons.